FeaturedSlack
Create and search for team knowledge directly in Slack. With our handy slash commands, Slack actions and direct Slack sign-in, you won’t need to leave Slack to build up your team knowledge base.
Learn more about SlackIntegrated Knowledge for Customer Support
Auto knowledge suggestions as your agents answer tickets on Zendesk. Search through your help desk articles directly on Kipwise to build one central team wiki, backed by a content review flow and analytics that keep it accurate.
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Auto knowledge suggestions
When your customer support reps answer tickets on Zendesk, Kipwise can suggest relevant knowledge articles automatically, saving agents the time spent searching and helping them resolve customer issues faster.
Question
How can I embed a video?
Search across Zendesk directly on Kipwise
Simply connect your Zendesk and your help desk articles will be searchable inside Kipwise. This way, your support agents can search across your internal guidelines and help desk articles with one single search.
Embed files from Google Drive
Write articles and embed relevant Google Drive files for reference.
Google DriveReview reminders
Connect Zendesk to Kipwise and your team gets our content review flow: automatic reminders to review help desk articles on a set schedule, so your customer knowledge base stays accurate instead of drifting out of date. Set that schedule by how often an article gets pulled into a ticket, not one calendar for everything: a high-traffic answer that goes stale for a week costs more wrong replies than a rarely used one that goes stale for a month.
Onboarding checklist
Review settingsReviewers (1) Who's responsible for reviewing this Page
Search by name...
Steve ×
Review intervalEvery year ▾
Analytics
You will also get useful reports such as articles that you have to pay attention to or articles that have outdated translations, so that you can keep improving your customer help center and customer satisfaction.
Acme
PagesQ&AAnalyticsAnalytics
Articles That Need Your Attention
👎 15 (83%)
👎 15 (83%)
👎 15 (83%)
Articles With Outdated Translations
CroatianGerman
Croatian
German
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