A customer service knowledge base built for support teams
A customer support knowledge base for customer onboarding playbooks, common FAQs and key customer profiles, built to drive upsell and increase retention.
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How to handle GDPR Complaints
Kipwise Agent
Stop re-explaining the same exception
Ask the agent for the process your team already wrote down. When the page is out of date, tell it what changed and it fixes the page in the same thread.
@Kipwise what's our process when a customer wants to downgrade mid-contract?
Mid-contract downgrades: 30 days’ notice, and the unused term is refunded pro rata.
That's out of date, it's been 60 days since July. Update the page.
Updated Mid-contract downgrades to 60 days and kept the rest of the page. The edit is under your name.
Sample data
Share playbooks and workflows to nail your customer support process
Help your customer success managers nail the onboarding process by providing them with the winning playbooks. The playbooks reps actually follow read like a script, not a policy: what to say and in what order, not vague principles. Standardize your customer support flows by sharing workflow guidelines.
Examples:
- Kick-off call flow
- Product demo script
- How to file bug reports
Search your customer support knowledge base without leaving your workflow
With our browser extensions, your support reps can look for information they need fast, whenever they are using any web apps. This helps them source information fast when they are replying to customers’ emails and support tickets.
Explore our browser extensionsAccess knowledge instantly when you’re in any web app
Use our browser extensions and Slack search command to access your team knowledge without interrupting your current workflow.
Manage internal & customer-facing knowledge base in one place
One place to centralize all your content
Group selected Kipwise Pages into an easy-to-search customer help center, making it easier for your customer support team to access the most up to date company & product information.
Customizable to fit your branding
You can set the public knowledge base to be under your own domain and customize the color tones to provide a unified user experience for your customers.
See how your customers engage with trackable content
Create trackable public links to share content with people outside of your organization, such as prospects and customers, to better understand how they engage with the content you shared.
https://l.kipwise.com/SJPzpxHhttps://l.kipwise.com/JEkl24dContent review flow to ensure information is up-to-date
To ensure your customer support reps always have the accurate and most up-to-date information to help your customers, you can assign reviewers to individual content or collections and we’ll remind you to review the content to keep them fresh and accurate.
Onboarding checklist
Reviewers (1) Who're responsible for reviewing this Page
Identify knowledge gap for better customer support training
Get insights on how your support reps interact with your content to identify areas that they need more training on. Find out the missing pieces to keep improving your customer support knowledge hub.
Get Started with Templates
Start from a template instead of a blank page.
Sales to Customer Success Handoff Template
Sample onboarding template to promote better customer service and retention
More use cases
How Kipwise helps teams communicate and perform better
Employee Onboarding
Equip new hires with the essential knowledge they need to know to succeed in their roles
Company Wiki
Centralize and share internal knowledge efficiently with our built-in workflows and powerful integrations
Remote Team
Reduce communication lag by ensuring teammates from different sides of the world have access to the information that they need
