Employee onboarding knowledge base: Onboard your new teammates faster with Kipwise
Give new hires the employee onboarding knowledge base they need to succeed in their roles.
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Onboarding Checklist
Before the first day
- Prepare paperwork
- Employment agreement
- Insurance forms
- Pension forms
- Direct deposit forms for payroll
- Non-disclosure agreement
- Discuss roles, projects and expectations with the manager
- Prepare employee's workstation and company swags
- Desk and chair
- Computer (already set up with right softwares)
Google Drive Files
Confluence Page
A centralized employee onboarding knowledge base to house your policies, SOPs and best practices
Document your policies and best practices and turn them into a searchable knowledge base so your new hires can get easy access to the knowledge they need to have in order to do their job efficiently.
Onboarding Checklist
Before the first day
- Prepare paperwork
- Employment agreement
- Insurance forms
- Pension forms
- Direct deposit forms for payroll
- Non-disclosure agreement
- Discuss roles, projects and expectations with the manager
- Prepare employee's workstation and company swags
- Desk and chair
- Computer (already set up with right softwares)
Google Drive FilesConfluence PageMake sure important content is read with Mandatory Read
Create assigned readings for your new hires so they can see the list of content that they should read under their “To-read” section and you can track who has (and hasn’t) read the content.
Knowledge that delivers to you automatically, no need to search
Using our browser extension, Kipwise can suggest relevant knowledge in your knowledge base automatically based on what you are reading. Works for common apps like Gmail, Intercom, Zendesk and more. Particularly useful for onboarding new support agents or sales reps.
Hi! I am wondering how can I embed a video on Kipwise Page?
Built in workflows to reduce managers’ burden
Most onboarding knowledge bases fail for one of two reasons: new hires cannot find the right doc, or the doc is out of date by the time they read it. Teaching teammates to use Kipwise is easy. Simply teach them how to use the search command, and our built-in workflows help close the loop and guide your teammates to build up the knowledge base together.
Learn moreNo results found for API limits for Pro Plan
Kipwise’s resources to help you nail your employee onboarding
More use cases
How Kipwise helps teams communicate and perform better
Remote TeamsReduce communication lag by ensuring teammates from different sides of the world have access to the information that they need. Learn more
Engineering Retrospective
Sprint #6
A. Planned Tasks
B. Summary by Sprint Manager
🎯 Did we achieve everything we've planned?
- Overachieved / Yes / No
🚧 If we did not achieve everything - reasons?
- Nothing
C. Feedback from each teammate
👏 What went well?
- @John
Company-wideNail your company onboarding and retain intelligence even when employees leave. Reduce repeated questions with internal FAQs. View templates
Employee Handbook
Introduction to company
- Welcome message
- Company history and background
- Mission statement and values
- Purpose of employee handbook
- Overview
Employment information
- Employment contract types
- Equal opportunity employment statement
- Attendance requirements
- Overview of recruitment and selection and orientation process
Workplace policies
- Workplace safety and health
Marketing TeamsCollaborate on campaign planning and content drafts. Share brand guidelines to ensure a consistent brand voice. View templates
Buyer Persona - SaaS CS Manager
Name: Amanda
Role: Saas Customer Srvice Manager
Reports to: VP of Customer Success
Company Background:
- Enterprise Saas
- 50-200 employees
Job Responsibilities
- Onboard new customers
- Communicate customer feedback to other departments such as product team
- Encourage up on renewals
- Follow up on renewals
Customer Support TeamsEmpower your support agents with the knowledge they need to deliver delightful customer experiences at scale. Learn more
Troubleshooting Guide for Permissions
1. Ask for more details to isolate the problem
- Ask for a screenshot / screen recording of the issue
- Where did the issue happen?
- Ask for the URL
- Which device and browser are they using?
- Is this happening to a single user or multiple users?
2. Submit a bug report if error is persisting
Sales TeamsShare sales playbook, battle cards, call scripts and more to help your sales close deals faster and increase win rates. Learn more
Nike vs. Adidas
Company Overview
✅ Strengths
- Comfortable
- Design
❌ Weaknesses
- Story
- Materials
Product TeamsCollaborate on product specs, roadmaps and share best practices and user feedback to move your product strategy forward. View templates
Requirements for Mandatory Reads
Target release date: 2021/12/08
Product manager: @Samantha
Designer: @Tom
Developer: @Stephanie
QA: @David
Objectives & Summary
- Problem that we are solving:
HR TeamsNail your employee onboarding process and standardize your HR and recruiting flow. View templates
Onboarding Checklist
Before the first day
Google Drive FilesPeople who trust us
Enabling a more cohesive team
The ease of use is the central theme why my team likes Kipwise. Visually it's easy to read. Navigation is easy and organized well. Content is easy to find and edit. Going through the process of documenting content is helping the team as a whole to be more consistent.Case study
Stephanie NakanoCEO at Community Hired
Onboard new hires faster
Kipwise offers great integrations with our existing tools so setting up is easy. With Kipwise, documenting team guidelines and workflows has become so much easier. This helps us onboard new teammates faster and do our work more efficiently.
Charles OhCOO at Booqued
Reduce repeated questions
Kipwise’s Slack integration offers the smoothest experience among all the tools we evaluated. Kipwise is easy to use, integrates well with our daily workflows, and I see less repetitive questions and more teammates contributing in building up our knowledge hub after using Kipwise.Case study
Scot LiddellCOO Playground XYZ
Multilingual Search
The top reason we like Kipwise is the ability to search in different languages. ZenMarket operates in both English and Japanese and Japanese content is highly searchable on Kipwise.Case study
Olga PokrovskaOperations Manager at ZenMarket