Product enablement: Help your teammates gain relevant product knowledge to boost work efficiency
Product enablement for every team: share product knowledge so frontline staff work faster and product experts stay focused on building a better product.
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(For Internal) Overview of feature
Objectives 📖
Target Users 🎯
How it Works 🤔
Troubleshooting 🔨
A centralized knowledge hub with Q&A Flow to grow the knowledge base organically
Document your product FAQs and turn them into a searchable knowledge base. Assign questions to specific teammates when your search doesn’t yield what you’re looking for with our Q&A flow. The Q&A is automatically saved to Kipwise to grow your knowledge base naturally.
No results found for API limits for Pro Plan
Build up a search-first culture to reduce repeated questions
If a teammate forgets to search before asking a question, use our Answer with Kipwise Slack shortcut to give a quick answer and nudge them to search Kipwise next time.
Does anyone know the color code of our logo?
Knowledge that delivers to you automatically, no need to search
Answering a customer ticket on Intercom or replying to a client email on Gmail? The Kipwise Chrome Extension can suggest relevant knowledge on Kipwise automatically based on what you are reading. Works for common apps like Gmail, Intercom, Zendesk and more. Particularly useful for helping customer facing teams resolve client issues more efficiently.
Hi! I am wondering how can I embed a video on Kipwise Page?
Content Review Flow to ensure your content is accurate and up-to-date
Product docs tend to go stale fastest right after a feature ships, once the PM moves on and stops updating the page, even though support and sales still need the right answer. Assign reviewers to individual content or collections and we’ll remind them to review the content in preset intervals and notify them when teammates create new content in folders that they don’t have review rights in.
This way, you can ensure your frontline teams always have the most updated and accurate information when helping your customers.
Review settings
Mandatory Reads to ensure new announcements are read
Want to share a new product update or important announcement? You can set the content as Mandatory Read so the assigned teammates will receive alerts and you can see who has already read the content.
Analytics to identify knowledge gaps
Get insights on how your team interacts with your content to identify areas that they need more training on. Find out the missing pieces to keep improving your team knowledge hub.
Kipwise’s resources on product enablement
More use cases
How Kipwise helps teams communicate and perform better
Remote TeamsReduce communication lag by ensuring teammates from different sides of the world have access to the information that they need. Learn more
Engineering Retrospective
Sprint #6
A. Planned Tasks
B. Summary by Sprint Manager
🎯 Did we achieve everything we've planned?
- Overachieved / Yes / No
🚧 If we did not achieve everything - reasons?
- Nothing
C. Feedback from each teammate
👏 What went well?
- @John
Company-wideNail your company onboarding and retain intelligence even when employees leave. Reduce repeated questions with internal FAQs. View templates
Employee Handbook
Introduction to company
- Welcome message
- Company history and background
- Mission statement and values
- Purpose of employee handbook
- Overview
Employment information
- Employment contract types
- Equal opportunity employment statement
- Attendance requirements
- Overview of recruitment and selection and orientation process
Workplace policies
- Workplace safety and health
Marketing TeamsCollaborate on campaign planning and content drafts. Share brand guidelines to ensure a consistent brand voice. View templates
Buyer Persona - SaaS CS Manager
Name: Amanda
Role: Saas Customer Srvice Manager
Reports to: VP of Customer Success
Company Background:
- Enterprise Saas
- 50-200 employees
Job Responsibilities
- Onboard new customers
- Communicate customer feedback to other departments such as product team
- Encourage up on renewals
- Follow up on renewals
Customer Support TeamsEmpower your support agents with the knowledge they need to deliver delightful customer experiences at scale. Learn more
Troubleshooting Guide for Permissions
1. Ask for more details to isolate the problem
- Ask for a screenshot / screen recording of the issue
- Where did the issue happen?
- Ask for the URL
- Which device and browser are they using?
- Is this happening to a single user or multiple users?
2. Submit a bug report if error is persisting
Sales TeamsShare sales playbook, battle cards, call scripts and more to help your sales close deals faster and increase win rates. Learn more
Nike vs. Adidas
Company Overview
✅ Strengths
- Comfortable
- Design
❌ Weaknesses
- Story
- Materials
Product TeamsCollaborate on product specs, roadmaps and share best practices and user feedback to move your product strategy forward. View templates
Requirements for Mandatory Reads
Target release date: 2021/12/08
Product manager: @Samantha
Designer: @Tom
Developer: @Stephanie
QA: @David
Objectives & Summary
- Problem that we are solving:
HR TeamsNail your employee onboarding process and standardize your HR and recruiting flow. View templates
Onboarding Checklist
Before the first day
Google Drive FilesPeople who trust us
Enabling a more cohesive team
The ease of use is the central theme why my team likes Kipwise. Visually it's easy to read. Navigation is easy and organized well. Content is easy to find and edit. Going through the process of documenting content is helping the team as a whole to be more consistent.Case study
Stephanie NakanoCEO at Community Hired
Onboard new hires faster
Kipwise offers great integrations with our existing tools so setting up is easy. With Kipwise, documenting team guidelines and workflows has become so much easier. This helps us onboard new teammates faster and do our work more efficiently.
Charles OhCOO at Booqued
Reduce repeated questions
Kipwise’s Slack integration offers the smoothest experience among all the tools we evaluated. Kipwise is easy to use, integrates well with our daily workflows, and I see less repetitive questions and more teammates contributing in building up our knowledge hub after using Kipwise.Case study
Scot LiddellCOO Playground XYZ
Multilingual Search
The top reason we like Kipwise is the ability to search in different languages. ZenMarket operates in both English and Japanese and Japanese content is highly searchable on Kipwise.Case study
Olga PokrovskaOperations Manager at ZenMarket