Built-in workflows to help you build up your team wiki collaboratively
Onboarding Checklist
Before the first day
- Prepare paperwork
- Employment agreement
- Insurance forms
- Pension forms
- Direct deposit forms for payroll
- Non-disclosure agreement
- Discuss roles, projects and expectations with the manager
- Prepare employee's workstation and company swags
- Desk and chair
- Computer (already set up with right softwares)
Google Drive Files
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Content Review Flow to ensure your content is accurate and up-to-date
Assign reviewers to individual content or collections and we’ll remind them to review the content in preset intervals and notify them when teammates created new content in folders that they don’t have review right in.
Explore our Content Review FlowReview settings
Build up knowledge base collaboratively via internal Q&A
Encouraging more team collaboration is in our blood when designing the product. When teammates cannot find something on Kipwise, our smart Q&A flow will prompt users to create a question.
The Q&A will be saved to Kipwise automatically when your teammate answered to build up the knowledge base collaboratively.
No results found for wifi password. Try asking a teammate.
Jeremy has a question, can you help? What is our wifi password?
Great! The answer is saved to Kipwise. @jeremy has been notified of your answer as well :)
Build up a search-first culture to reduce repeated questions
If teammates forgot to search before they ask a question, use our Answer with Kipwise Slack shortcut to provide a quick answer and remind teammates the use of Kipwise simultaneously.
Does anyone know the color code of our logo?
Make sure important content are read with Mandatory Read
Set content as Mandatory Read so the assigned teammates will receive alerts and you can see who have already read the content.
AI suggestions to deliver knowledge to your team automatically
Answering a ticket on Intercom or replying to a client email on Gmail? The Kipwise Chrome Extension can suggest relevant knowledge in your internal wiki to your agents automatically based on what you are reading. Works for common apps including Intercom, Gmail, Zendesk and more. Particularly useful for helping customer facing teams resolve client issues more efficiently.
Learn more about our AI Knowledge SuggestionHi! I am wondering how can I embed a video on Kipwise Page?
Kipwise integrates with the tools your team is already using
Access your team knowledge saved on Kipwise directly in your workflows and reference other tools easily to create informative documentation.
Explore integrations
24/7 Customer support
Ongoing training and support to help your team solve your challenges
People who trust us
Enabling a more cohesive team
The ease of use is the central theme why my team likes Kipwise. Visually it's easy to read. Navigation is easy and organized well. Content is easy to find and edit. Going through the process of documenting content is helping the team as a whole to be more consistent.Case study
Stephanie NakanoCEO at Community Hired
Onboard new hires faster
Kipwise offers great integrations with our existing tools so setting up is easy. With Kipwise, documenting team guidelines and workflows has become so much easier. This helps us onboard new teammates faster and do our work more efficiently.
Charles OhCOO at Booqued
Reduce repeated questions
Kipwise’s Slack integration offers the smoothest experience among all the tools we evaluated. Kipwise is easy to use, integrates well with our daily workflows, and I see less repetitive questions and more teammates contributing in building up our knowledge hub after using Kipwise.Case study
Scot LiddellCOO Playground XYZ
Multilingual Search
The top reason we like Kipwise is the ability to search in different languages. ZenMarket operates in both English and Japanese and Japanese content is highly searchable on Kipwise.Case study
Olga PokrovskaOperations Manager at ZenMarket