Auto Knowledge Suggestions for Kustomer Tickets

Automatically suggest related knowledge as your support agents answer tickets on Kustomer

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Auto knowledge suggestions

Kipwise can suggest relevant knowledge on your knowledge base automatically as your support reps handle tickets on Kustomer. So your agents do not have to search for related knowledge manually and can resolve customer tickets much quicker and more efficiently. Because the match runs on the ticket text alone, not the customer’s account history, treat a suggested article as a starting point: confirm it fits this customer’s specific situation, such as an active outage or a custom contract term, before you send it as the answer.

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Slack

Create and search for team knowledge directly in Slack. With our handy slash commands, Slack actions and direct Slack sign-in, you won’t need to leave Slack to build up your team knowledge base.

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