Your Intercom Knowledge Base, Surfaced Automatically

Auto Suggestions from Your Intercom Knowledge Base

When your customer support agents answer tickets on Intercom, Kipwise can suggest relevant knowledge from your knowledge base automatically. This greatly reduces the time agents need to search for information and helps them resolve customer tickets much more efficiently. The matching runs on the ticket’s own wording, so a team wiki article titled in internal jargon, like Refund SOP, will not surface on a ticket about a bounced payment: title articles the way customers describe the problem, not the way your team talks about it internally.