FeaturedSlack
Create and search for team knowledge directly in Slack. With our handy slash commands, Slack actions and direct Slack sign-in, you won’t need to leave Slack to build up your team knowledge base.
Learn more about SlackAuto Knowledge Suggestions for Freshdesk Tickets
Automatically suggest related knowledge from your wiki as your customer support reps answer tickets on Freshdesk
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Auto knowledge suggestions from your wiki
Kipwise can suggest relevant knowledge saved on Kipwise automatically as your support reps handle tickets on Freshdesk. This way, your customer support agents do not have to search manually and can resolve customer issues much faster and more efficiently. Suggestions are only as good as the wiki behind them: duplicate or outdated Freshdesk articles get surfaced just as readily as the current one, and that is what erodes reps’ trust in the feature fastest. Worth a cleanup pass before turning it on.
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