Drift Integration: Knowledge for Sales & Customer Support

Automatically suggest relevant knowledge as your agents answer inquiries on Drift.

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Auto knowledge suggestions in Drift

When your sales or support reps are chatting with a prospect or customer on Drift, Kipwise can surface the relevant wiki page automatically. Live chat gives a rep only seconds to reply before the visitor drops off, so the suggestion is only as useful as the wiki page behind it: a stale answer pasted quickly in chat does more damage than the same stale answer in an email thread, where there is time to double-check first.

Other featured integrations

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Slack

Create and search for team knowledge directly in Slack. With our handy slash commands, Slack actions and direct Slack sign-in, you won’t need to leave Slack to build up your team knowledge base.

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Chrome

Kipwise's Google Chrome browser extension ensures you have a layer of verified knowledge on top of the apps you use everyday.

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Unleash your teams’ full potential with a knowledge base they actually use every day

14-day free trial. No credit card required.