Your Jira Knowledge Base, Surfaced Automatically

Auto Suggestions from Your Jira Knowledge Base

Kipwise can suggest relevant knowledge on your knowledge base automatically as you are handling tickets on Jira, so your teammates do not have to search for related knowledge manually and can handle customer inquiries and internal tickets much quicker and more efficiently. The matching leans on the ticket’s description text, so a ticket that only carries a component label and an error code, with no descriptive sentence, pulls fewer matches from your team wiki: encourage reporters to add one line of plain-language context to each ticket.